FAQs

Ordering Process

At Bespoke Arcades, our main mission is to more than satisfy the needs and wants of our clients, to provide you all with that little bit extra. When ordering from us you will be guaranteed the highest level of service with an added personal touch to ensure you that you’re in the best of hands.

The process of ordering from us would generally start with an e-mail or brief telephone conversation to establish which cabinet you are looking to purchase and allow us to send/mail any information that you would like to receive.

We have premises in both Central and North London and would gladly invite any potential clients to test out the cabinets at their convenience. Alternatively, we have all of our cabinets on display in the basement of Harrods in London. We fully understand that it is not always possible to arrange a meeting in person, so are only too happy to discuss all the details over the telephone.

Once we have established your needs and wants together, we will provide you with a provisional invoice and any necessary payment details. From receipt of payment, we aim to have your cabinet ready, tested and delivered within 2-3 weeks (depending upon the options chosen this may be a shorter or longer period of time).

For our full Terms and Conditions, please see the terms tab on our information page.


Warranty

At Bespoke Arcades, we are so confident in the quality of our workmanship that we offer a full 12 month parts and labour warranty on all our products, with the first 3 months on site in the UK in the unlikely event that you should have any problems. For overseas orders, we extend this to an 18 month parts and labour warranty as on-site isn’t always possible. We fortunately have a very low failure rate and the vast majority of issues can be resolved quite simply by phone or by remotely accessing your machine from our workshop. In this way, unlimited telephone support for the life of your product is also provided as standard with all of our arcade machines. Thanks to this, you can rest assured that you will be enjoying your new arcade machine for many years to come and that you will always be well looked after both during and after your purchase.


Shipping

In terms of delivery, we include free UK pallet delivery with all of our machines and you can also choose to upgrade their shipping if wanting a 2-man team to deliver your cabinet up or down stairs. We can also ship our arcade machines to pretty much anywhere across the globe so if looking to purchase from overseas, please get in touch for a direct door-to-door shipping quote to your exact location wherever in the world that you may be. Here are all the answers to some of our most frequently asked questions. You can see our terms and conditions here. All additional info can be found in our why choose us section. Should you like some friendly and informed advice on which arcade machine to choose, please don’t hesitate to mail or call us on +44 (0)207 935 9005 anytime. We are always more than happy to help with any queries that may arise.


Reliability

At Bespoke Arcades, we only use branded parts from some of the best companies in the industry as we pride ourselves on providing all of our clients with only the pinnacle in high quality products. Our gaming front-end is best in category and allows access to all your media through the joystick.

For our controls, we only use industry standard Coin-Op parts from Suzo Happ Controls® with real and authentic micro switches (also Sanwa/Seimitsu). We use 8-way joysticks for all cabinets and the most reliable interface available.

All of our cabinets are EU registered designs and manufactured to the highest standard in the UK. Each order is individually made by our team of dedicated specialists who finish, assemble and test each product by hand to ensure that you will receive the highest quality, most enjoyable arcade experience possible.

A vast amount of research and development has gone into ensuring that each cabinet exceeds all expectations not only in terms of game play and functionality but also with regards to safety and reliability. All cabinets are CE and LVD certified to surpass all the required safety standards, are extensively tested for a minimum of 72 hours prior to delivery and include a patented arcade cabinet cooling system. To allow you to relax, comfortable in the knowledge that you’ve made the right choice of arcade cabinet, there is an excellent warranty service in the unlikely event that something should go wrong and someone is always on hand to answer any questions should they arise.


Games

With all of our cabinets, we provide complementary licensed retro arcade games packs that include over 350 classic arcade games (please see games tab in the Arcades Machines section for full details).

All cabinets are also configured to be compatible with the arcade emulator MAME allowing access to a huge inventory of games. Once installed, this emulator may enable our clients to add any other arcade games that they may acquire to their system. The cabinets can very simply be made to play over 2000 original arcade games.

Arcade games that work with MAME are commonly known as ROMS. Similarly to MP3’s, not all ROM files are legal to download. We recommend using StarRoms.com (or similar sites) to ensure that the ROMs acquired are legally licensed. Our clients can rest assured that all the games that are provided with the cabinets are licensed for home usage.

All cabinets can also play a huge array of PC or Windows-based games. If you are having trouble finding game collections, simply send us an email and we’ll be only too happy to help.