This shop uses cookies and other technology so that we can improve your experience on the Page Global Store.

close

Categories

Customer Care

Here at the Bespoke Arcades Store, our main mission is to more than satisfy the needs and wants of our clients, to provide you all with that little bit extra, the Bespoke Arcades touch.  When ordering from us you will be guaranteed the highest level of service to ensure you that you’re in the best of hands.

We are always here to assist you with your purchase, so please don't hesitate to email or call us directly on 020 7935 9005.

Ordering Process

The process of ordering from us often starts with an e-mail or brief telephone conversation to establish which product(s) you are looking to purchase.  This allows us to discuss your order and send/mail you over any information that you would like to receive.  If you know what you are looking for please by all means make your order through the site and we will be in touch with an invoice within 24 hours.

We have premises in both Central and North London and would gladly invite any potential clients to test out any of our products at their convenience.  Alternatively, we have most of our products on display in the basements of Harrods in Knightsbridge.  We fully understand that it is not always possible to arrange a meeting in person so are only too happy to discuss everything over the telephone or by email as you would prefer.

All of our products have varying lead times depending on the customisations that you select - for standard shipping times please see the product in questions or for any enquiries regarding lead time, please don't hesitate to contact us directly.

Please feel free to read through our Terms and Conditions for full details.

Payment Options

Here at the Bespoke Arcades Store we have a number of payment options for you. For all sales you will be sent an invoice which can be paid by BACS, Cheque or International Money Transfer.  No products will leave our showroom until payment is received in full.  Should you prefer to pay by Credit Card or Paypal, this can usually be arranged for a small administration fee - please contact us for more details.

Product Warranty

All products that are purchased from the Bespoke Arcades Store will be covered by at least a full 12 month parts and labour warranty as provided by the manufacturer.  Within the UK only, our higher-ticket items will usually have the first 3 months of the warranty on site followed by an ensuing 9 month back-to-base hardware, parts and labour warranty, whereby the client is responsible for the cost and organisation of the safe return and collection of the cabinet or pay a callout charge depending on which is more cost effective to the client.

For all of our overseas clients, the warranty is extended to a 18 month back-to-base or call-out charge warranty whereby all parts and labour are covered although transport of the machine and/or callout charge are paid by the client.

For further details of what is included under the warranty of individual products in or collection, please don't hesitate to contact us or see the manufacturer site direct for further information.

Refunds are given if you received a damaged, defective or incorrect item and we are not able to replace or repair the item for you, otherwise all sales are final.

Delivery/Shipping

We aim to have your product ready and delivered within 2-3 weeks from the point of your order, depending upon the upgrades selected.  We may be able to accelerate the delivery time if you have a particular date in mind so please don't hesitate to ask.  Some options may extend the delivery time by up to 4 weeks, please call for more details.

Our assurances of delivery dates are made in good faith and are adhered to as well as feasibly possible, although no responsibility is accepted for circumstances beyond our control that may unfortunately arise. We will always do everything in our power to ensure that you are fully informed of all progress.

All products arrive on an extremely well-wrapped pallet delivery - we always recommend that clients have another able-bodied person with them to assist unpacking and placing the item when accepting delivery.  A full 2 man delivery team is available within the UK, for those who require this service please ask for a quote at time of purchase.

We can arrange shipping to anywhere in the world – please call us for a quotation.

Top Reliability

All of our products are registered designs and manufactured to the highest standard in the UK.  Each order is individually made by a team of dedicated specialists who finish, assemble and test each product by hand to ensure that you will receive the highest quality, most enjoyable experience possible.

A vast amount of research and development has gone into ensuring that all of our products exceed all expectations not only in terms of play and functionality but also with regards to safety and relia­bility.  All products sold via the Bespoke Arcades Store are fully CE and LVD certified to surpass all the required safety standards and are exten­sively tested for a minimum of 72 hours prior to delivery.  To allow you to relax, safe in the knowledge that you’ve made the right choice of product, we offer an excellent warranty service in the unlikely event that something should go wrong and we are always on hand to answer any questions should they arise.